OCCUPY STUDENT DEBT

Student debtor stories submitted by the 99%

KeyCorp, please respond to my repeated attempts to address my private student loans I demand to have a thoughtful and productive discourse with Key Bank because I want to pay my loans in a responsible and timely fashion. My wife and I both had to take out private loans along with our federal loans in order to pay our full tuition. Together we pay a total of approximately 1,200.00 dollars a month combined in student loans. With the downturn of the economy and our limited combined income, we are unable to continue to pay this amount each month. We have reached out countless times to our lenders and spent hours on the phone in order to lower monthly payments so we can continue to pay on time. Of the $1,200 we pay each month, $516 of that goes toward our private loans with Key Bank. Key Bank has been one of the most difficult and unethical lenders we have reached out to and does not even have the courtesy to even speak with us regarding our loan payments. All of our calls are outsourced to India where we must endure speaking with call center agents for hours. These agents have no insight to our situation or power to make any decisions. It becomes a vicious cycle where the customer never wins. To make this situation even worse, the headquarters and offices of Key Bank are located ten miles from my residence, located in Cleveland, Ohio but we are still unable to reach anyone willing to help with our situation. When we call the office, our calls are automatically forwarded overseas. When I’ve asked if I could come to the offices to speak with someone, I’ve been repeatable told, “No”. When we ask for a number to call and speak with Key Bank, we are told there is no direct number for us to contact, but that an American agent will contact us. At times it can take up to three days to receive a call and when we do receive a call, we are hung up on when answering the phone, and have to start the process all over again in India. So, to summarize, the bank that holds a portion of my student debt and is located ten minutes from my residence does not even have the courtesy or ethical standing to speak with me or my wife about lowering our monthly payments. But why should I be surprised? It’s designed that way. Key Bank puts the burden of its own unfair, unethical, and thoughtless lending practices on the shoulders of young wage earners in a another country. Please join me in petitioning Key Bank and demanding that this company be responsible in its business practices by engaging in a direct and productive discourse with its customers. Definition: Customer relations: are the relationships that a business has with its customers and the way in which it treats them.

KeyCorp, please respond to my repeated attempts to address my private student loans

I demand to have a thoughtful and productive discourse with Key Bank because I want to pay my loans in a responsible and timely fashion.

My wife and I both had to take out private loans along with our federal loans in order to pay our full tuition. Together we pay a total of approximately 1,200.00 dollars a month combined in student loans. With the downturn of the economy and our limited combined income, we are unable to continue to pay this amount each month.

We have reached out countless times to our lenders and spent hours on the phone in order to lower monthly payments so we can continue to pay on time. Of the $1,200 we pay each month, $516 of that goes toward our private loans with Key Bank. Key Bank has been one of the most difficult and unethical lenders we have reached out to and does not even have the courtesy to even speak with us regarding our loan payments. All of our calls are outsourced to India where we must endure speaking with call center agents for hours. These agents have no insight to our situation or power to make any decisions. It becomes a vicious cycle where the customer never wins.

To make this situation even worse, the headquarters and offices of Key Bank are located ten miles from my residence, located in Cleveland, Ohio but we are still unable to reach anyone willing to help with our situation. When we call the office, our calls are automatically forwarded overseas. When I’ve asked if I could come to the offices to speak with someone, I’ve been repeatable told, “No”. When we ask for a number to call and speak with Key Bank, we are told there is no direct number for us to contact, but that an American agent will contact us. At times it can take up to three days to receive a call and when we do receive a call, we are hung up on when answering the phone, and have to start the process all over again in India.

So, to summarize, the bank that holds a portion of my student debt and is located ten minutes from my residence does not even have the courtesy or ethical standing to speak with me or my wife about lowering our monthly payments. But why should I be surprised? It’s designed that way. Key Bank puts the burden of its own unfair, unethical, and thoughtless lending practices on the shoulders of young wage earners in a another country.

Please join me in petitioning Key Bank and demanding that this company be responsible in its business practices by engaging in a direct and productive discourse with its customers.

Definition: Customer relations: are the relationships that a business has with its customers and the way in which it treats them.

Source change.org